Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at info@drmcore.com. Please note that returns will need to be sent to the following address: 5215 S Boyle Ave,Vernon, California 90058, US
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at info@drmcore.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@drmcore.com.
Digital Products Refund Policy:
We strive to ensure your satisfaction with your purchase, but we acknowledge that sometimes things may not go as planned. To apply for a refund, you are required to fill out a form provided by us. Once the refund is approved, the product will be withdrawn from your account and the production process.
Please be aware that refunds are not guaranteed and are subject to our support team's review. Refunds may be declined if the product has been extensively used, or if there is evidence of misuse or fraudulent activity.
In the case of digital products, once they are produced and dispatched, refunds will not be issued unless the error originated from our end.
If you wish to apply for a refund, please complete the form below within 4 hours of your purchase. We will review your request and respond as quickly as possible.
Refund Request Form:
Name: Order Number: Date of Purchase: Reason for Refund Request:
By submitting this form, I confirm that I have read and understood the refund policy, and that the information provided above is true to the best of my knowledge.
We appreciate your understanding. If you have any queries, please feel free to contact us.